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Original topic:

Z flip 5 turns off when folded

(Topic created on: 06-07-2025 09:03 AM)
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MnM17
Active Level 1
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Galaxy Z
My 19-month old Z Flip 5 automatically shuts down when I fold it. It happened for the first time this afternoon. 

- It's not due to low batt because it still has 45% battery life when it happened.
- I charged it just to double check if it's a battery issue. It was charging as usual and I noticed that everything is working fine and it doesn't turn off when I fold it as long as it's plugged in. The issue happened again when I unplugged the charger.
- I just updated the software a few days ago to One UI 7.0
- Troubleshooting: I restarted the device several times and did a full device diagnostic via Samsung Members but it's still happening.

What could be the problem? 
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